Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to personal information handled through the Ignition Casino website, related account services and communications. Personal information is information that identifies a player or could reasonably be used to identify them. The information we handle depends on how a person interacts with the website and the services they use.

By using the website, players acknowledge that their information may be collected, used, stored and disclosed as described in this policy. We only seek to handle information for legitimate business, operational, security, compliance and service purposes. Where consent is required for a particular use, we will seek it in an appropriate way.

This policy should be read together with the website's other terms and notices. From time to time, this policy may be updated to reflect changes to our services, technology, legal obligations or privacy practices. The current version published on the website applies to information handled under the policy.

2. Information we may collect

A casino website typically needs several types of information to provide account services, protect players and meet its obligations. The information collected will depend on the account activity, the features used and the circumstances in which the information is provided.

Account and identity information

• Name, date of birth, contact details and account login information.
• Information provided when a player creates, updates or uses an account.
• Identity and address information needed to confirm that an account is being used by the correct person.
• Verification documents or other information requested for account checks.

Payment and transaction information

• Records of deposits, withdrawals, bets, gameplay, account balances and other transactions.
• Payment method details and related transaction references, subject to the way a payment provider processes the payment.
• Information needed to investigate failed, disputed, unusual or unauthorised transactions.

Technical and usage information

• IP address, browser type, device details, operating system, language settings and general location information derived from technical data.
• Website activity, pages visited, session information, access times and interactions with features.
• Cookie identifiers and similar technologies used to remember preferences, support functionality, understand usage and help protect the website.

Communications and support information

We may keep records of enquiries, support conversations, complaints, feedback and other communications. We may also receive information from service providers or other sources where it is reasonably needed for identity checks, payment processing, fraud prevention, security, account administration or legal compliance.

3. How we use information

Personal information is used to operate and administer accounts, provide requested services and maintain a safe and reliable website. The purposes may include the following:

• Creating, maintaining and securing player accounts.
• Processing deposits, withdrawals, payments, gameplay records and other account transactions.
• Confirming identity, age and account information where checks are required.
• Carrying out anti-fraud, anti-money-laundering, responsible gambling, security and risk checks in general terms.
• Detecting suspicious, prohibited, unauthorised or potentially harmful activity.
• Providing customer support, responding to requests and resolving complaints or disputes.
• Operating, maintaining, testing and improving the website, systems and user experience.
• Sending service messages about accounts, transactions, security, changes and other necessary administration.
• Sending promotional communications where permitted and where the player has provided consent or another appropriate permission.
• Meeting legal, regulatory, tax, accounting, security and record-keeping obligations that apply to the services.
• Protecting the rights, property, safety and systems of players, the website and relevant service providers.

We may combine information from account activity, verification processes, technical records and communications where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or notice.

Sharing information with service providers

Information may be shared with trusted providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud and security monitoring, technology hosting, customer support, communications, analytics, auditing or other business functions. They are expected to handle information only as needed for their services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to respond to a lawful request, protect someone from harm, investigate suspected misuse, enforce applicable terms or deal with a legal or security issue. We do not sell personal information as a general business practice.

4. Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on a device when a player visits a website. We may use essential cookies to support login, account functions, security and navigation. Other cookies may help remember preferences, understand website performance, measure usage or support relevant communications.

Players can manage or delete cookies through their browser settings. Disabling some cookies may affect website functions, account access or the way certain features operate. Browser controls vary, so players should check the help information for their chosen browser or device.

Security

We use reasonable technical, administrative and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should keep passwords and account information confidential and contact support promptly if they believe an account or device has been compromised.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to technical and legal limitations.

Information processed by providers

Some service providers may process or store information using systems located outside Australia. Where this occurs, appropriate steps are taken to support the protection and confidentiality of the information, subject to the provider's role and the requirements that apply to the relevant processing.

5. Your privacy rights and how to contact us

Players may have rights to understand how their personal information is handled and to request action in relation to that information. We will consider privacy requests carefully and respond in accordance with applicable requirements. We may need to verify a player's identity before completing a request, particularly where the request involves account, identity or transaction information.

To exercise a privacy right or ask a question about this policy, email support@ignitioncasino-au.site. Please explain the request clearly and provide enough information for us to identify the relevant account or records. Do not send unnecessary payment details, passwords or copies of identity documents unless they are specifically requested through a secure process.

Requests players can make

1. Access: request information about the personal data we hold and, where appropriate, a copy of that data.
2. Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
3. Deletion: request deletion of personal information where it is no longer needed or where another applicable ground supports deletion.
4. Marketing consent: withdraw consent to promotional emails or other direct marketing communications. Players can also use an unsubscribe option where one is provided.

A request to delete information may not apply to every record. We may need to retain information for legal, security, fraud prevention, dispute resolution, accounting, transaction or other legitimate record-keeping purposes. If information cannot be deleted immediately, we will explain the relevant limitation in general terms where appropriate. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not normally stop essential service or security messages.

If a player is concerned about how a privacy request has been handled, they should first contact us at support@ignitioncasino-au.site so the matter can be reviewed. Players may also have the right to raise a privacy concern with an appropriate privacy complaints body in Australia or another relevant jurisdiction.